Jira Service Management

{"xsrfToken":"16c3789bb872467ab4d493d220579bcfc166628f_lout","branding":{"id":"6","key":"spt","name":"PAVE Support","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#deb200","headerLinkHoverBGColor":"#deb200","headerBadgeColor":"#deb200"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3931d489-05bd-46ea-abf3-fa9cc8193da1/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTIxYWUyNy1jMTBmLTQ0ZTEtYjFlZC00MjFhY2FmNzNiNzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM5MzFkNDg5LTA1YmQtNDZlYS1hYmYzLWZhOWNjODE5M2RhMSI6WyJyZWFkIl19LCJleHAiOjE3NDU2NDMxMTAsIm5iZiI6MTc0NTY0MjUxMH0.ezl7CPw6thrCVozSJv_YfRzbASxlx5pruTjssFJrSzw&client=ea21ae27-c10f-44e1-b1ed-421acaf73b78&mode=fit","logoId":"3931d489-05bd-46ea-abf3-fa9cc8193da1","isLogoAvailable":true,"helpCenterTitle":"Willkommen im Help Center von PAVE","sharedPortalName":"PAVE Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Help Center von PAVE","sharedPortalName":"PAVE Help Center","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Welcome to PAVE Help Center","sharedPortalName":"PAVE Help Center","localeDisplayName":"Englisch (Vereinigte Staaten)"},"en-UK":{"localeDisplayName":"Englisch (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#003d58","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYTIxYWUyNy1jMTBmLTQ0ZTEtYjFlZC00MjFhY2FmNzNiNzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDU2NDMxMTAsIm5iZiI6MTc0NTY0MjUxMH0._EYPs0ENvAo4_GNhXnvHon4PRGehnt_Jll33ejhjqm0&client=ea21ae27-c10f-44e1-b1ed-421acaf73b78&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"spt","projectId":10011,"serviceDeskId":6,"name":"PAVE Support","description":"Ein neues Projekt anfragen, Hilfe anfordern oder ein Problem melden.","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"351","name":"Neues Projekt anfragen","descriptionHtml":"Füllen Sie dieses Kontaktformular aus und wir setzen uns mit Ihnen in Verbindung. 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Beschreiben Sie dabei Ihr Anliegen möglichst genau und teilen Sie uns mit, um welches Projekt es sich handelt.\nSie erreichen uns ebenfalls von: Montags – Freitags von 8:00 – 17:00 Uhr Telefon: +49 89 330 37 82-100 E-Mail: support@pmgnet.de","callToAction":"Support kontaktieren","introHtml":"Unterstützung anfordern oder ein Problem melden.","icon":10440,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10440","groups":[26],"key":""},{"id":"85","name":"Abrechnungsproblem lösen","descriptionHtml":"","callToAction":"Abrechnungsproblem lösen","introHtml":"Probleme mit dem Zugriff auf bestimmte Websites oder Systeme? 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Die genauen Verteiler/Gruppen 2. die Berechtigungsart und 3. die gewünschten Verzeichnisse z.B. Gruppe \"23 Nachunternehmer\" Lese-Recht auf Verzeichnis \"08 Montageplanung\" inkl. aller Unterverzeichnisse.\n","callToAction":"Berechtigungen ändern","introHtml":"Nur für Projektraum-Administratoren oder vertraglich Bevollmächtigte.","icon":10478,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"159","name":"Beteiligte deaktivieren","descriptionHtml":"\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\">\n Nur für Projektraum-Administratoren oder vertraglich bevollmächtigte Personen - nennen Sie uns bitte mindestens folgende Angaben:\n </div>\n</div> 1. Name des Raums (Bauvorhaben oder Transaktion) 2. 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Name des Raums (Bauvorhaben oder Transaktion) 2. Name des neuen Beteiligten 3. E-Mailadresse des neuen Beteiligten 4. Verteiler oder Gruppe des neuen Beteiligten (ohne diese Information können sonst keine Verzeichnisberechtigungen vergeben werden) alternativ: nennen Sie die genauen Verzeichnisse und die Art des Zugriffs (Upload und/oder Download von Dateien) die darauf vergeben werden soll. Zur Anlage mehrerer Benutzer senden Sie uns bitte die befüllte Excel-Vorlage. ** Projekträume (Bauvorhaben) <a href=\"https://pmgsupport.atlassian.net/servicedesk/customer/portal/6/topic/39782303-9b9f-4af5-a0a8-76b978103ec0/article/1160773649\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">hier klicken</a> ** Datenräume (Transaktionen) <a href=\"https://pmgsupport.atlassian.net/servicedesk/customer/portal/6/topic/39782303-9b9f-4af5-a0a8-76b978103ec0/article/1160773667\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">hier klicken</a> \n","callToAction":"Neue Beteiligte zum Raum einladen","introHtml":"","icon":10432,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"189","name":"Neue Beteiligte zum Raum einladen","descriptionHtml":"\n<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\">\n Nur für Projektraum-Administratoren oder vertraglich bevollmächtigte Personen - nennen Sie uns bitte mindestens folgende Angaben:\n </div>\n</div> 1. Name des Raums (Bauvorhaben oder Transaktion) 2. Name des neuen Beteiligten 3. E-Mailadresse des neuen Beteiligten 4. Verteiler oder Gruppe des neuen Beteiligten (ohne diese Information können sonst keine Verzeichnisberechtigungen vergeben werden) alternativ: nennen Sie die genauen Verzeichnisse und die Art des Zugriffs (Upload und/oder Download von Dateien) die darauf vergeben werden soll. Zur Anlage mehrerer Benutzer senden Sie uns bitte die befüllte Excel-Vorlage, die Sie a. für Projekträume (Bauvorhaben) <a href=\"https://pmgsupport.atlassian.net/plugins/servlet/servicedesk/customer/confluence/shim/download/attachments/1171488773/PMG_Benutzerliste_Projektraum.xlsx?version=1&modificationDate=1569247020853&cacheVersion=1&api=v2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">hier</a> finden b. für Datenräume (Transaktionen) <a href=\"https://pmgsupport.atlassian.net/plugins/servlet/servicedesk/customer/confluence/shim/download/attachments/1171488773/PMG_Beteiligtenliste_Datenraum.xlsx?version=1&modificationDate=1569247034996&cacheVersion=1&api=v2\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">hier</a> finden.\n","callToAction":"Neue Beteiligte zum Raum einladen","introHtml":"Nur für Projektraum-Administratoren oder vertraglich Bevollmächtigte.","icon":10473,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[],"key":""},{"id":"94","name":"Neue Hardware anfordern","descriptionHtml":"","callToAction":"Neue Hardware anfordern","introHtml":"Zum Beispiel eine neue Maus oder einen Monitor.","icon":10449,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10449","groups":[],"key":""},{"id":"90","name":"Neue Mitarbeiter einarbeiten","descriptionHtml":"","callToAction":"Neue Mitarbeiter einarbeiten","introHtml":"Erfrage einen neuen Zugang für einen neuen Kollegen.","icon":10473,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[],"key":""},{"id":"93","name":"Neue Software anfordern","descriptionHtml":"","callToAction":"Neue Software anfordern","introHtml":"Wenn Sie eine Software-Lizenz benötigen, erstellen Sie hier eine Anfrage.","icon":10453,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10453","groups":[],"key":""},{"id":"89","name":"Neues Konto anfordern","descriptionHtml":"","callToAction":"Neues Konto anfordern","introHtml":"Erfrage einen neuen Zugang für ein System.","icon":10468,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[],"key":""},{"id":"160","name":"Plancodierung ändern","descriptionHtml":"<div class=\"panel\" style=\"border-width: 1px;\">\n <div class=\"panelContent\">\n Nur für Projektraum-Administratoren oder vertraglich bevollmächtigte Personen: Bitte laden Sie sich die aktuelle Datei des Planschlüssels aus dem Hauptverzeichnis im Raum herunter und fügen darin, farbig formatiert, Ihre neuen gewünschten Änderungen ein. Laden Sie diese Datei hier als Anhang für uns hoch.\n </div>\n</div>","callToAction":"Plancodierung ändern","introHtml":"Nur für Projektraum-Administratoren oder vertraglich Bevollmächtigte.","icon":10446,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10446","groups":[],"key":""},{"id":"242","name":"PM","descriptionHtml":"","callToAction":"PM","introHtml":"","icon":10472,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"251","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"Used for Problem Tickets to DEV jira","icon":10450,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[],"key":""},{"id":"116","name":"Serviceanfrage","descriptionHtml":"","callToAction":"Serviceanfrage","introHtml":"Fragen Sie beliebige Hilfe an, sei es ein Service oder die Lösung eines Problems.","icon":10465,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10465","groups":[],"key":""},{"id":"84","name":"Serviceanfrage per E-Mail","descriptionHtml":"","callToAction":"Serviceanfrage per E-Mail","introHtml":"Fragen Sie beliebige Hilfe per E-Mail an, sei es ein Service oder die Lösung eines Problems.","icon":10466,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"191","name":"Telefonische Serviceanfrage","descriptionHtml":"","callToAction":"Telefonische Serviceanfrage","introHtml":"Telefonische Serviceanfrage","icon":10432,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"99","name":"Update eines bestehenden Systems","descriptionHtml":"","callToAction":"Update eines bestehenden Systems","introHtml":"Beispiel: JIRA Update","icon":10477,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"98","name":"Update oder Änderung an einem Server","descriptionHtml":"","callToAction":"Update oder Änderung an einem Server","introHtml":"Beispiel: Update des VPN-Servers.","icon":10484,"iconUrl":"https://pmgsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"87","name":"VPN zum Büro einrichten","descriptionHtml":"","callToAction":"VPN zum Büro einrichten","introHtml":"Sie benötigen externen Zugriff auf Ihre Arbeitsumgebung? 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